Refund and Return Policy
At Open Z Perfume, we strive to ensure that our customers are satisfied with their purchases. If you're not completely happy with your order, please review our refund and return policy below.
Eligibility for Returns
- Products can only be returned if they are unopened, unused, and in the same condition as received.
- Returns must be initiated within 7 days from the date of delivery.
- Items must be returned with the original packaging and receipt or proof of purchase.
Non-Returnable Items
- Gift cards
- Opened or used products
- Items purchased during a sale or with promotional offers
Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund:
- If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-10 business days.
- If rejected, you will be notified, and the item will be returned to you.
Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account or payment provider.
- Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at support@openzpf.com.
Shipping Returns
- You will be responsible for paying the shipping costs for returning your item.
- Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any further questions about our refund and return policy, feel free to reach out to us at support@openzpf.com or via phone/WhatsApp: +8801407-969434.
